Refund & Cancellation Policy

1. How our plans are billed

DocMinty paid plans (Business Pro and Enterprise) are paid in advance for a fixed period: one month or one year. Each payment is a one-time charge processed by Razorpay. Plans do not renew automatically, and we never charge you again unless you choose to pay.

Before a plan ends we email you a reminder 7 days and 1 day ahead. If you renew while your plan is still active, the new period is added to the end of your current one, so renewing early never wastes time.

2. Cancellation

There is nothing to cancel, because a plan simply ends on its end date unless you renew. Your paid features stay available until that date.

When a plan ends your account moves to the Free plan. Documents you saved to the cloud are locked, not deleted, and unlock immediately if you renew. You can delete your account at any time from Settings; paid time that has not yet run out is not refunded.

3. Refunds

Paid plans give you access to premium features straight away, so payments are non-refundable. This includes change of mind, unused time, partial use and accidental purchases. We encourage you to try the free plan first.

There are exceptions that we always honour:

- Duplicate payment: you were charged more than once for the same plan and period. We refund the extra charge.

- Failed activation: you were charged but your plan was not activated and we could not fix it within 2 business days.

- Billing error: you were charged more than the price shown at checkout.

4. How to request a refund

Email docmintyofficial@gmail.com within 7 days of the payment. Please include the email address of your DocMinty account, the Razorpay order ID or payment ID (shown in Dashboard, Billing, Billing History) and a short description of what happened. We reply within 3 business days.

5. Refund timelines

Approved refunds are returned to the original payment method through Razorpay. Banks usually show the credit within 5 to 7 business days.

If money was debited but the payment shows as failed or pending, your bank or Razorpay normally reverses it automatically within 5 to 7 business days. If that does not happen, write to us with the payment details and we will help.

6. Price changes

The price shown at checkout is the price for that purchase. If our prices change, periods you have already paid for are not affected.

7. Questions

If anything here is unclear, contact us using the details below. Complaints can also be raised through our Grievance Redressal page.

Operated by: Mohamed Afridi (Sole proprietorship)

Address: Chennai, Tamil Nadu

Email: docmintyofficial@gmail.com